The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
350 jobs Number of planned job creations
Announcement Date
16 September 2006
Employment effect (start)
1 December 2006
Foreseen end date
Description
Lanarkshire call centre firm beCogent said on 16 September 2006 it hopes to create 350 new jobs in Erskine near Glasgow by the end of the year. The firm currently employs 1,800 staff and has three call centres sited in Airdrie, Kilmarnock and Erskine. Executive chairman and founder of beCogent, Dermot Jenkinson, said the jobs boost was a result of growing customer demand. He said: 'Many companies are now making a virtue of the fact that their customer contact is handled in the UK as it demonstrates that they are responding directly to what their customers want.'
'The rapid growth of the British call centre industry, and massive investment in training and development, has bred a rich pool of highly skilled customer service operatives.'
'For every company offshoring, there's a company returning to the UK, the true test that service levels provided here are unrivalled and the business benefits significant.'
Sources
17 September 2006: BBC News
Citation
Eurofound (2006), beCogent, Business expansion in United Kingdom, factsheet number 64089, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/64089.
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