The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
600 jobs Number of planned job creations
Announcement Date
8 September 2005
Employment effect (start)
Foreseen end date
Description
An Indian company is to create more than 600 jobs at a new call centre in Northern Ireland, Prime Minister Tony Blair has announced. About 400 of the posts at IT company HCL will be based in Armagh. Earlier in 2005, HCL acquired Portadown-based company Answercall Direct, safeguarding 140 jobs. Northern Ireland Secretary Peter Hain said the news was a credit to the 'quality of the workforce' in Northern Ireland. 'This expansion, supported by Invest Northern Ireland, will create at least 400 new jobs in Armagh with the balance at Armagh or Belfast depending on operational requirements,' he said. HCL chairman Shiv Nadar said: 'We invested in Northern Ireland with our partners BT Plc in 2001 in an act of faith, backing our instincts and strategy, and that of our partner.' Invest Northern Ireland has offered £4.68 million to support the creation of the 600 new jobs.
Sources
8 September 2005: BBC News
Citation
Eurofound (2005), HCL Technologies, Business expansion in United Kingdom, factsheet number 62238, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/62238.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
