Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Barclays Bank is to move its in-house technical support centre from Cheshire to India, in a move which could see 140 staff lose their jobs. At present if staff have technical problems, they contact the company's Servicepoint help centre, in Knutsford. In October 2004, Barclays set up a joint venture with Indian firm HDFC to create a company in Mumbai called Intelenet, which will now deal with problems. The company said that whilst it 'cannot provide new jobs for everyone, there will also be the opportunity for people to go to India to help training staff there.' The Amicus union said the business case for moving jobs offshore was weakening. 'There is growing evidence that the case for offshoring has failed', said a spokesman for the union, which has been at the forefront of campaigns to prevent more finance jobs being moved to India.
Eurofound (2005), Barclays, Offshoring/Delocalisation in United Kingdom, factsheet number 61937, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/61937.