Contact Center TP Internet

Eurofound publications on restructuring

• Ethics in the digital workplace

  Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.

  • Date 30 May 2022

  

• Going digital: Restructuring trends in retail banking

  The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.

  • Date 26 Sep 2022

  

• Recovery from COVID-19: The changing structure of employment in the EU

  European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.

  • Date 20 Oct 2022

  

• The digital age: Implications of automation, digitisation and platforms for work and employment

  Technological change is accelerating as the capacity of electronic devices to digitally store, process and communicate information expands.

  • Date 15 Dec 2021