Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
In a move that goes against the current trend of offshoring, the mobile phone giant O2 will create 1,500 jobs in Glasgow when it opens its new call centre there. This will boost the city's reputation as the call centre capital of Europe and adds to the 100-plus contact centres it already boasts. More than 56,000 people in Scotland now work in call centres making it a major employment sector north of the border.
Eurofound (2005), O2, Business expansion in United Kingdom, factsheet number 61584, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/61584.