The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
200 jobs Number of planned job creations
Announcement Date
12 May 2005
Employment effect (start)
12 May 2005
Foreseen end date
31 December 2005
Description
The Buw Holding was founded in Osnabrück in 1993 as a classic call centre provider. Today Buw is one of the largest customer-care outsourcing companies in Germany. The company employs more than 1500 people in four cities in Germany. The new call centre established in Pécs, Hungary starts working with 30-40 employees. The company undertook to employ 200 people until the end of 2005. This is the first investment of Buw in Hungary, but the company plans to establish further call centres in the country.
Sources
12 May 2005: Napi Gazdaság
Citation
Eurofound (2005), Buw, Business expansion in Hungary, factsheet number 61564, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/61564.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
