Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Mobile phone company mmO2 is creating 800 jobs at its call centres operations in Bury and Leeds to deal with its increasing number of customers. The company plans to hire an extra 300 people in Leeds by May 2005. The new jobs come as the company moves its 3,000 customer services staff, located in two separate buildings in the area, into new facilities in the Arlington Business Centre. Meanwhile in Bury - where O2 is now the largest employer - it is creating a further 500 jobs as it increases capacity at its customer support call centre.
Eurofound (2004), mmO2, Business expansion in United Kingdom, factsheet number 60765, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/60765.