Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
On 11 October 2004, Royal & Sun Alliance became the latest company to announce plans to cut costs by axing jobs in Britain and transferring work to India. The decision by the insurer to move 1,200 jobs to Bangalore during the next two years prompted the trade union Amicus to call for more training and development for British-based workers. RSA has an 11,000-strong workforce in Britain with about 6,500 of them being involved in the type of call centre and customer service work that is being transferred to India. RSA is trying to cut the roles through natural turnover and redeployment but has not ruled out making compulsory redundancies.
Eurofound (2004), Royal & Sun Alliance, Offshoring/Delocalisation in United Kingdom, factsheet number 60638, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/60638.