Type
Internal restructuring
Country
United Kingdom
Region
Location of affected unit(s)
Winnersh, near Reading, Belfast, Glasgow, Brighton and Cambridge
Sector
Information / Communication
Publishing Of Information; Production And Programming Of Audiovisual
Programming And Broadcasting Activities
60 - Programming and broadcasting activities

1,500 jobs
Number of planned job losses
Job loss
Announcement Date
8 April 2004
Employment effect (start)
8 April 2004
Foreseen end date
1 October 2005

Description

Cable TV company NTL yesterday announced plans to shed a third of its customer service staff and whittle down the 13 call centres it has dotted across the country to three, in an effort to save money.

The company is cutting 1,500 jobs over the next 18 months at a cost of £10m in a move that union leaders branded a betrayal of staff who have stuck with the company through its financial difficulties.

NTL's call centres in Winnersh, near Reading, Belfast, Glasgow, Brighton and Cambridge are likely to close as the group invests £15m to beef up three existing sites in Manchester, Swansea and Glasgow.


Sources

  • 8 April 2004: The Guardian

Citation

Eurofound (2004), NTL, Internal restructuring in United Kingdom, factsheet number 60296, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/60296.