Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Cable TV company NTL yesterday announced plans to shed a third of its customer service staff and whittle down the 13 call centres it has dotted across the country to three, in an effort to save money.
The company is cutting 1,500 jobs over the next 18 months at a cost of £10m in a move that union leaders branded a betrayal of staff who have stuck with the company through its financial difficulties.
NTL's call centres in Winnersh, near Reading, Belfast, Glasgow, Brighton and Cambridge are likely to close as the group invests £15m to beef up three existing sites in Manchester, Swansea and Glasgow.
Eurofound (2004), NTL, Internal restructuring in United Kingdom, factsheet number 60296, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/60296.