Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
More than 850 people will lose their jobs at services firm Experian, the latest victims of the trend for companies such as Marks & Spencer to shift their call centres to India. The credit checking and data collection firm, part of GUS, is shutting its division that provides call centre services for third parties. It blamed the loss of some of its biggest contracts to offshore companies.
Eurofound (2004), Experian, Closure in United Kingdom, factsheet number 60273, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/60273.