Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Abbey, Britain's second biggest mortgage lender, announced it would shut its customer services centres in Warrington and Derby and transfer the jobs to Bangalore, India. The Abbey group is centring on its core-activity of retail banking. Unions protested and pointed out the inability of the Government to prevent these jobs from leaving the country. This announcement comes on the same day as that at Axa, outsourcing 230 jobs to India.
Eurofound (2004), Abbey, Offshoring/Delocalisation in United Kingdom, factsheet number 59224, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/59224.