Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
KLM, a Dutch airline, announced the elimination of about 5 000 positions, roughly 15 % of its workforce, across various operations, including ground handling and customer service. KLM is facing sharply increased costs in the Netherlands, partly due to higher airport charges at Schiphol. The reductions are centred around Schiphol, where key services such as baggage handling at Oosthal will be outsourced to external providers. In particular the ground handling of subsidiary KLM Cityhopper will be outsourced and this also applies to KLM's baggage work in the East Hall at Schiphol. KLM is also moving certain activities to Air France.
In addition, passengers must be able to arrange more things themselves due to further digitization. KLM is also abandoning the plan to use Airbus A320 aircraft. Instead, the company opts for smaller aircraft from the Brazilian manufacturer Embraer.
Additionally, KLM is relocating certain customer-service roles overseas, notably to the Philippines, reflecting partial offshoring of functions.
The restructuring plan relies on voluntary exit schemes, natural attrition, and internal redeployments rather than forced redundancies.
Eurofound (2026), KLM, Outsourcing in Netherlands, factsheet number 301393, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/301393.
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