Type
Closure
Country
Norway
Region
Norge; Vestlandet; Rogaland
Location of affected unit(s)
Stavanger
Sector
Financial / Insurance/ Estate
64 - Financial service activities, except insurance and pension funding
64.1 - Monetary intermediation
64.1 - Monetary intermediation

113 jobs
Number of planned job losses
Job loss
Announcement Date
28 October 2026
Employment effect (start)
1 January 2027
Foreseen end date
1 March 2027

Description

SpareBank 1 Kundesenter, a Norwegian customer-service subsidiary of SpareBank 1 Utvikling within the SpareBank 1 savings bank alliance, announced the closure of its centre in Stavanger, resulting in the loss of all 113 permanent jobs.

The closure follows declining enquiry volumes as more customers use digital banking. Management described the decision as the outcome of a broader strategic assessment and denied a direct link to AI. Dismissals are scheduled from 1 January 2027.

Finansforbundet and employee representatives criticised their exclusion from the closure decision. Subsequent negotiations secured improved severance terms, although representatives stated that their demands had not been fully met. Management acknowledged the difficult discussions and committed to supporting affected employees through dialogue with employee representatives, HR and managers.


Citation

Eurofound (2026), Sparebank 1 Kundesenter, Closure in Norway, factsheet number 301351, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/301351.