The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
BT aims at answering ' at least 80% customers' calls from the UK by the end of the 2016. Currently, there are 800 workers in Warrington and BT plans to hire 90 more. Overall, BT plans to hire 1000 new employees working in the UK customer contact centers by the end of this year. To date, BT's call centers have been primarily located in India, as managing customer calls such regions has allowed the company to minimize costs. Until 2015, centres in Bangalore and Delhi responded to the majority of the 10 million calls that BT receives from customers annually. However, during 2015, 50% of calls were answered by a call center in UK. Currently, there are 20 contact centers within the nation. BT's plans for the future include the creation of "hundreds of other customer call centers in UK".
Eurofound (2015), BT Consumer, Reshoring in United Kingdom, factsheet number 247, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/247.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
