Type
Internal restructuring
Country
Italy
Region
Nord-Ovest; Piemonte;
Location of affected unit(s)
Sector
Adminstrative / Support Services
82 - Office administrative, office support and other business support activities
82.2 - Activities of call centres
82.20 - Activities of call centres

170 - 180 jobs
Number of planned job losses
Job loss
Announcement Date
9 March 2026
Employment effect (start)
17 March 2026
Foreseen end date

Description

In February 2026, Konecta, a Spanish multinational operating in the customer care and telecommunications services sector, announced a restructuring plan involving up to 180 job cuts across its sites in Ivrea, Asti and Turin. This followed the declaration of redundancies linked to the planned consolidation of activities in the Turin hub. The restructuring plan was aimed at merging the three Piedmont sites in order to address structural changes in the business, partly driven by digitalisation and the need to maintain competitiveness. Approximately 1,600 employees are involved in the process overall, with around 1,100 potentially affected by relocation requirements.

The process is being implemented through voluntary redundancies, initially capped at 170–180 departures, with 70 in Asti, 80 in Ivrea and 30 in Turin. These voluntary departures were reached and exceeded before the 31 March deadline. All job reductions concern permanent positions, and further voluntary exits may be discussed at an upcoming meeting scheduled for April.

Trade unions (Slc-CGIL, Fistel-CISL, Uilcom-UIL, Nidil, Felsa and Uiltemp) have been actively involved in negotiations. The Piedmont Region has participated in all discussions and has committed to supporting affected employees through reskilling and upskilling programmes, including regional academy initiatives. The Region is also establishing a permanent tripartite table to monitor developments in the sector.


Sources

Citation

Eurofound (2026), Konecta, Internal restructuring in Italy, factsheet number 204442, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/204442.