Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Allianz Partners, a subsidiary of the German insurance group Allianz specialising in travel insurance and assistance services, has announced plans to cut 120 positions in its call center operations in Germany over the next 12 to 18 months.
The restructuring is driven by a push toward digitalisation: Allianz Partners intends to replace a large portion of simple telephone inquiries with artificial intelligence systems that can handle hundreds of calls simultaneously in more than 20 languages.
The job cuts are part of a global restructuring program affecting between 1,500 and 1,800 jobs worldwide Allianz Partners 2025 - WO.
Allianz Partners employs 22,600 people worldwide, with 14,000 in its call center sector and 1,600 people in Germany, primarily in and around Munich.
Eurofound (2025), Allianz Partners, Internal restructuring in Germany, factsheet number 204194, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/204194.