Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
The Zaragoza customer service centre of WiZink, a bank, risks losing a total of 121 employees, after the bank transferred the service to Marktel Portugal, a Portuguese service company located in Elvás (Portugal). The outgoing contractor, Zelenza CEX, will deregister the employees from Spain’s Social Security system on 1 February but has issued no formal dismissals or compensation, leaving workers in a “legal limbo”. Meanwhile, Marktel Portugal refuses to take on the existing workforce, citing Portuguese law.
The mostly female staff, many with up to 20 years of service, have appealed to labour authorities and unions to enforce Spain’s subrogation rights within both the existing sector collective agreement and the Spanish Law. The works council insists both Zelenza and Marktel are responsible, demanding either job transfers or recognition of the dismissals with full indemnities. Meanwhile, the employees, supported by trade unions, are preparing 121 individual legal claims and may organise protests if negotiations fail.
The conflict underscores the growing tension in Spain’s outsourced customer service sector, as companies relocate operations abroad to cut costs.
Eurofound (2026), Wizink, Offshoring/Delocalisation in Spain, factsheet number 204009, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/204009.