The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Adminstrative / Support Services 82 - Office administrative, office support and other business support activities 82.2 - Activities of call centres 82.20 - Activities of call centres
400 jobs Number of planned job losses
Announcement Date
13 November 2025
Employment effect (start)
14 November 2025
Foreseen end date
Description
Wengage, a call centre company headquartered in Diegem and operating across Belgium, has announced a collective dismissal affecting 400 of its 3,500 employees. The restructuring is driven by client demands for increased flexibility, notably from major customers such as Telenet, Luminus and Voo. A significant proportion of the eliminated positions will be replaced by temporary contracts, a move strongly criticised by trade unions SETCa and CNE. Union representatives argue that this strategy promotes precarious employment and undermines job security, reflecting a broader trend towards casualisation in the labour market. The exact number of workers impacted at the Liège site remains unclear, but unions anticipate substantial social consequences.
Eurofound (2025), Wengage, Internal restructuring in Belgium, factsheet number 203772, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/203772.