Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Teleperformance, a company operating in the call center industry, has announced the collective dismissal of 200 employees as part of an internal restructuring. The main reason given is related to cost control.
According to the National Union of Telecommunications and Audiovisual Workers (Sindicato Nacional dos Trabalhadores das Telecomunicações e Audiovisual, Sinttav), the affected workers have already begun to be contacted individually. It is Teleperformance’s first collective dismissal in Portugal. The process is wide-ranging, impacting not only agents but also middle management and support staff.
Eurofound (2025), Teleperformance, Internal restructuring in Portugal, factsheet number 203619, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/203619.