Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Swedish capital credit management company Intrum Global Business Services is to create 100 new jobs at its services centre in Vilnius. The company has recently started implementing the ONE Intrum transformation programme, as a result of which the current Intrum Global Business Services Centre in Vilnius will become a Centre of Excellence for the entire group. According to the management, Intrum aims to switch from using multiple different debt management systems to a single and efficient group-wide system. The company is looking for project managers, process analysts, and data analysts. Currently, the centre in Vilnius employs 530 employees.
Intrum specialises in debt collection services; the company operates in 24 European countries and Latin America (Brazil). The centre in Vilnius was opened in 2014.
In total, the Intrum Group employs around 10,000 employees.
Previous business expansion was recorded in the ERM database in 2020, with 70 jobs created in Vilnius (Intrum Global Business Services-2020-LT).
Eurofound (2022), Intrum Global Business Services, Business expansion in Lithuania, factsheet number 106834, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/106834.