The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.20 - Activities of call centres
250 jobs Number of planned job creations
Announcement Date
16 December 2020
Employment effect (start)
Foreseen end date
31 December 2021
Description
Concentrix, the call-centre company, world leader in customer care and business processing services, will create 250 new jobs in its offices in Cagliari and Lecce by the end of 2021.
The decision follows the announcement of the telecommunication company Fastweb to bring back part of its customer care activities currently carried out abroad (reshoring). The company aims to enhance customer service assistance and to offer an experience of excellence in terms of efficiency and operational quality. Therefore, Fastweb has defined a four-year agreement with the subcontractor Concentrix.
Eurofound (2020), Concentrix , Business expansion in Italy, factsheet number 102886, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/102886.
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