Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
UBER, a multinational company specialising in transport and home delivery, dismisses 160 workers from its call center in Lisbon, which provides customer service in different parts of the world. The decision was communicated by videoconference, as it had occurred in other countries. The workers covered by the dismissal are from different nationalities and correspond to 42% of Uber workers in the city.
The main reason given by the company's management is the impact of COVID-19 and its unpredictability. The company states that the company is in a restructuring process, concentrating its efforts on the main mobility and delivery platforms.
Eurofound (2020), Uber, Internal restructuring in Portugal, factsheet number 101067, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/101067.