Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The management of the Euro CRM call centre has asked the Commercial Court to order its compulsory liquidation. The site will soon be closed and 137 employees will lose their jobs. The centre was created in 2005 and experienced peaks in staff numbers, up to 280 people, between 2005 and 2010. But the last few years have been very difficult, including 2019 with very disappointing results. The coronavirus crisis was the last blow to the company's activity on the site. There are few opportunities for reemployment within a group that has only one site in France, in Lisieux (Calvados, 80 people).
Eurofound (2020), Euro CRM Call Services, Bankruptcy in France, factsheet number 100760, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/100760.